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hf99 handles your information — including wallet records linked to Rocket and Bank Transfer — with a clear, limited purpose: to keep your account working and your support requests answered. Access to this platform and the rights described here depend on your local law and eligible regions.
When you open an account on hf99, we collect the details you provide during registration — your name, contact information, and any payment identifiers connected to methods like Rocket or Bank Transfer. We also gather technical data your device sends when you visit, such as browser type, IP address and session activity. This data serves two purposes: operating your account correctly and responding to your support requests. We do not sell your personal information to third parties. We do not share it with outside parties except where required to process a transaction you initiated, comply with a lawful request, or protect the integrity of our platform. Retention periods follow our internal policy and any requirements that apply in supported regions. Where we rely on a third-party payment processor to handle a Rocket or Bank Transfer transaction, that processor operates under its own terms and we cannot control its data practices — we recommend you review its policy directly. Cookies and similar tracking tools are used only for session management and basic analytics. You can adjust cookie settings in your browser at any time. If you have a question about a specific data point we hold, the contact route is in the support section below. Availability of this service and these rights depends on your local law and eligible regions.
This policy covers information collected and processed directly by hf99 through your account, transactions and support interactions. It does not extend to third-party services you reach through links on our site. Understanding the boundary helps you know where to direct a question.
Login activity, account settings changes and wallet records you create inside your hf99 account are covered fully by this policy. We hold these details and you can request a review of them through the contact route below.
Deposit and withdrawal records processed through Rocket or Bank Transfer on our platform fall within this policy. Records held solely by the payment processor on their side are governed by that processor's own terms, not ours.
Browsing behaviour on hf99 pages — which sections you visit, how long you stay — is collected for session and analytics purposes under this policy. We do not share this behavioural data with advertisers.
External links, payment processor portals and any service you access outside the hf99 domain are outside the scope of this policy. We cannot be responsible for how those parties handle your data.
You have practical choices about the information we hold. Start with your account settings page — most profile details, including contact information and linked payment identifiers, can be reviewed and updated directly there without needing to contact support. For records that are not editable in-account, such as historical transaction logs for Rocket or Bank Transfer deposits, you can submit a written request through our support channel and we will confirm what we hold and correct any inaccuracy. If you believe data is being processed in a way inconsistent with this policy, raise it with our support team first — most questions are resolved at that level. Where your local law grants additional rights around data access or deletion, those rights apply to the extent permitted in your eligible region. We aim to acknowledge data-related requests within a reasonable period and keep you informed of the outcome. The process starts with the contact details in the support section below.
Open your account settings to see the profile details and payment identifiers we hold. Most information is visible directly in-account without needing a formal request.
Update contact information or linked wallet details from within account settings. For records that cannot be self-edited, send a correction request through our support channel.
If something in this policy is unclear or you believe a data point is incorrect, contact our support team. We handle these questions directly and do not redirect them to an automated system.
For any data concern that cannot be resolved through account settings, use the published support contact route below. Include your registered account identifier so we can locate your records promptly.
If your privacy question is not answered by reading this policy, use one of the contact routes below. Include your account identifier in any message so we can locate your records without delay. Availability depends on local law and eligible regions.
Open the chat icon in your account dashboard to ask a privacy or data question directly. This is the fastest route for account-specific queries.
Send a written data request or correction query to our published support email address. Include your registered contact detail and a clear description of the record in question.
The account help section inside your logged-in area covers common data and privacy questions. Check there first — many queries about Rocket or Bank Transfer records are answered in the help articles.
We keep the data we collect limited to what is needed to run your account and respond to support requests. Below is a plain summary of the four areas that matter most to your privacy on hf99.
We use cookies for session management and basic site analytics only. No advertising cookies are set. You can clear or block cookies in your browser settings at any time, though doing so may affect how your account loads.
Access to your account data is restricted to authenticated sessions. We do not expose account records, Rocket payment identifiers or Bank Transfer history to unauthenticated requests. Keep your login credentials private.
We retain account and transaction records for as long as your account is active and for the period required by any applicable regulatory obligation in supported regions. When retention is no longer required, records are deleted or anonymised.
When this policy is updated, the revised version is posted on this page. Continued use of your account after a posted update means you have seen the revised terms. Request a copy of the current policy at any time through the support channel.
These are the questions we hear most often about data, account records and your rights under this policy.
We collect the details you enter during registration — name, contact information and any payment identifiers you add, such as a Rocket or Bank Transfer reference. We also collect standard technical data your device sends, like browser type and session activity, to keep the account running correctly.
Yes. Most profile and payment details are visible inside your account settings after you log in. For transaction records or other data not shown in-account, contact our support team with your account identifier and we will confirm what we hold.
We do not sell your data. We share it only where needed to process a transaction you started — for example, passing a Rocket or Bank Transfer reference to the relevant processor — or where required by a lawful request. Outside those cases, your data stays within our platform.
Open your account settings page and update the relevant field directly. If the information cannot be changed in-account — such as a historical transaction record — send a correction request through our support channel with a clear description of the error.
Records are kept for as long as your account is active and for any additional period required by applicable obligations in your eligible region. Once retention is no longer required, records are deleted or anonymised. If you want to know the specific period for a record type, ask via our support channel.
Contact our support team first — include your account identifier and a description of the concern. We handle these requests directly. Where your local law provides additional rights around data complaints, those apply to the extent permitted in your eligible region.